david@opensysmatrix.com Mon–Fri, 9am–6pm
IT Support

On-site IT Maintenance

Our technicians visit your office regularly to keep everything running smoothly — catching issues before they become expensive problems.

Weekly Support Services Scheduled weekly visits to perform health checks and preventative maintenance
Ad-Hoc Support On-call support for urgent issues — hardware failures, outages and emergency fixes
Custom Support Packages Tailored packages built around your business size, industry and specific IT requirements
Work-From-Home Setup Allow staff to securely access accounting systems, file servers and printers from home

Weekly Checks Include

Performed at every client visit
  • Server backup status verification
  • Hard drive health check
  • Anti-virus status & definition updates
  • Windows updates & patch management
  • Network connectivity check
  • User issues & requests
IT Network & Infrastructure

Enterprise Network Solutions

From office WIFI and LAN switches to VPN and firewall — we design, install and maintain the network infrastructure your team relies on every day.

Enterprise WIFI Ruijie / Reyee enterprise-grade wireless networks — reliable coverage across your entire office
LAN Network Switches Ruijie / Reyee managed and unmanaged switches for stable, high-performance office networks
Internet Load-Balancing + VPN + Firewall Ruijie / Reyee solutions for reliable internet failover, secure remote access and network security
File Sharing & Private Cloud Synology NAS and OpenSource NAS solutions for secure, shared file storage within your organisation

Ruijie / Reyee Solutions

Complete networking product range
  • SMB & enterprise WIFI access points
  • Managed & unmanaged LAN switches
  • Router & internet gateway
  • Hardware firewall & UTM
  • Site-to-site & remote VPN
  • Network monitoring & management
IT Hardware & Audit

Hardware Supply & IT Audit

We help you understand exactly what IT equipment you own, what needs replacing, and supply the right hardware at the right price.

IT Hardware & Software Audit Full inventory of all software and hardware within your office — useful for budgeting and compliance
Computer & Laptop Repair Repair and refurbishment of desktops and laptops — corporate and consumer range
Hardware Procurement Supply of Dell & Lenovo desktops, laptops, servers and workstations through our authorised partner channels

Authorised Brands

Hardware we supply & support
  • Dell — desktops, laptops, servers
  • Lenovo — corporate & consumer range
  • Synology — NAS & storage solutions
  • Ruijie / Reyee — networking gear
  • Kaspersky — endpoint security
Security & Backup

Data Protection & Anti-Virus

Your data is your business. We make sure it's protected, backed up, and monitored — so you can sleep at night.

Kaspersky Endpoint Anti-Virus Corporate endpoint protection for all desktops, laptops and servers in your organisation
Office Data Backup Subscription Monitored backup of office server data to your preferred media — with weekly status verification

Kaspersky Endpoint

Corporate security solution
  • Real-time threat detection
  • Ransomware protection
  • Web & email filtering
  • Centralised management console
  • Automatic definition updates
  • Incident reporting
Hosting Services

Cloud & Email Hosting

We manage your business email, website and domain — so you can focus on running your business, not your inbox.

Google Business Workspace Gmail, Drive, Meet and more — fully set up and managed for your team (SMB plans)
Microsoft Office 365 Outlook, Teams, SharePoint and OneDrive — configured and supported for your organisation
cPanel Hosting Email, web and DNS hosting packages — managed and monitored by our team
SpamXpert Anti-Spam Anti-spam packages for cPanel hosting with human-touch monitoring

Included in Managed Hosting

What we handle for you
  • Email ID creation & profile setup
  • Daily domain reputation monitoring
  • Email quota & breach detection
  • Spam & illegal forwarding alerts
  • PC & notebook email profile setup
Our Products

IT Products We Supply & Support

From hardware to cloud services — we supply, configure and support the right products for your business.

IT Hardware

Desktop computers, notebooks, servers and storage devices — supplied through our authorised partner channels including Dell, Lenovo and Synology.

IT Software

Operating systems and antivirus software — licensed, deployed and supported by our certified team.

Network Equipment

Enterprise-grade routers, switches and access points from Ruijie / Reyee — installed and configured for your office network.

Email Hosting

Professional business email — Google Workspace, Microsoft 365 and cPanel hosting packages for teams of all sizes.

Why Outsource?

Benefits of Outsourcing Your IT Support

Many companies don't realise how much time, money and risk they carry by trying to manage IT internally. Here's why outsourcing makes sense.

Better Data Security

Most data theft is done by internal staff. Our team is bound by strict confidentiality agreements, and we perform weekly checks on every client's server — backups, anti-virus and Windows updates included.

Reduce IT Costs

A fixed support package that fits your budget without sacrificing expertise. No need to hire, train, manage or pay benefits for an in-house IT person. Get the skills you need without the overhead.

Always Up-to-Date Expertise

How often does an in-house IT staff member have current knowledge of the latest backup solutions, WIFI setups and server configurations? Our team works across dozens of environments every week.

Increase Business Productivity

Stop asking a staff member to double up as IT support. Outsource IT maintenance to us and get the best-fit solution first time — properly designed and set up for your organisation.

Not Sure Which Package Is Right for You?

Talk to us. We'll assess your current setup and recommend a solution that fits your budget and your team.

Get a Free Assessment Managed Hosting Details